Timothy S. Hardy
740 8th Street · Berthoud, Co 80513
970-690-4213
Email:  tshphoto@gmail.com    linkedin: http://www.linkedin.com/in/timshardy

 

PROFESSIONAL SUMMARY

Small and large Business Account and Operations Management experienced professional working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Extensive contact with end-users and customers with varying levels of responsibility and interaction demonstrating knowledge, confidence and poise. Detail-oriented and resourceful in completing projects with ability to multi-task effectively. Strong commitment to supporting organizational goals and improvements.  Demonstrated areas of expertise include:

• Sales, Call Center, Contact Center
• 5+ years Project Management & Training
• Graphic Design, Broadcast & Print Media
• Reporting and Trending
• Process Improvement
• Digital marketing – Google Analytics & Adwords
• 5+ years ecommerce
• Strong understanding of social media
• Ability to work independently & as part of a team
• Able to manage both creative and technical teams
• Strong skills in problem solving and conflict resolution
• Ability to supervise and motivate others, including cross functional teams
• Ability to create a work atmosphere which encourages trust, innovation and high performance.
• Ability to manage multiple assignments within established deadlines.
• Ability to develop and maintain effective working relationships with empoloyees, managers and executive leaders.
• Retail & Technical Management
• Marketing (Internet & Commercial)
• Photoshop, Dreamweaver, Contribute, Illustrator and InDesign
• Research and Analysis
• Business Ownership & Operation
• Microsoft Office Suite
• Managing and prioritizing multiple projects
• Experience in building customer friendly user interfaces
• Strong Skills in problem solving and conflict resolution
• Able to make decisions and solve problems while under pressure

EDUCATION AND VOCATIONAL SKILLS

Bachelors of Science Degree in Technical Management – Business and Project Management
DeVry University, Westminster, CO
Dean’s list

Associates Degree in Applied Science – Photography                                                                                                
Colorado Mountain College, Glenwood Springs, CO

EMPLOYMENT HISTORY

Customer Service Specialist / Inhouse Sales / Web Marketing and designer –
Photo Craft Laboratories, GrafXGroup – Boulder, Co                                                                                      2013 to present

Customer Advocate – Office of the CEO and President of Bank of America – Broomfield, Co          2011 to 2013

Photographer/Printmaker – Hardy Photography – Berthoud, Co                                                         2009 to present

National Account Manager, Software Support – Team leader- Call Center –
LifePics, Boulder, CO                                                                                                                                                2005 to 2009

 Manager – Western Camera, Fort Collins, CO                                                                                                 2004 to 2005

 Manager – Amaranth Imaging, Boulder, CO                                                                                                    2001 to 2004

PROFESSIONAL EXPERIENCE

 Management & Supervision

• Retail management experience – Photo Craft, Amaranth, Western Camera.
• Technical management experience – Photo Craft/GrafXGroup, LifePics Inc.
• Product marketing, marketing campaign management, sales, operations, and consulting.
• Demonstrated ability in organization, leadership, problem solving, analysis, and outstanding written and oral communication skills.
• Owned and operated own businesses
• Executed projects to plan, on time and within budget.
• Launched over 600 locations in 60 days for www.ritzpix.com online service.
• Customer Advocate for the CEO and President of Bank of America, conducting research and resolution for escalated complaints for loan modifications in efforts to prevent foreclosure on homes.
• Web Designer and Web Marketer using Google Adwords, Analytics and Facebook for self, Photo Craft Laboratories, GrafXGroup

 

Technical Support

• Team Leader of an ecommerce business technical support call center and account management team.
• Selected by program developers of company to test and give insight on the user interface and new applications.
• Highly recommended by clients due to patience, knowledge and ability to resolve customer issues quickly and effectively.
• Utilized various technology tools, devices and applications to manage operations, services and products.
• Support clients within National Corporations – Meijer, Wegmans, Woodmans, Ritz Camera Centers, Cashwise/Coborns, Unique Photo, Qualex

Production and Process Improvement

• Developed and implemented online services, marketing and designs for: www.ritzpix.com, Meijer, Woodman’s markets, Wegmans, Mike’s Camera and over 100 independent retailers.
• Developed effective marketing tools to advertise monthly specials to clients using online, direct mail, broadcast and print media.
• Created a training guide for administrating online websites and software.
• Created visual graphics for informative displays and in-store promotions of products and services.
• Managed and improved the landing pages and gallery content for clients; making content more discoverable with an increase in site visitation and other production goals.
• Managed clients’ Google analytics dashboards used to track visitation trends, keywords and goals.
• Collaborated with Product Management, Research and Analytics, Development, Sales, Corporate Marketing, and Public Relations to define and execute on product launches.
• Lead the marketing strategy, planning and execution for clients on a local and national scale, with a focus on driving uploads, managing their brand, and increasing retention and usage of their products.
• Recognized design deficiencies and implemented corrections.